CGS (Computer Generated Solutions) is a global technology company that has been driving breakthrough performance for nearly four decades. With a focus on delivering comprehensive solutions that meet clients' complex, multi-dimensional needs, CGS empowers global enterprises, regional companies, and government agencies with software and business applications, enterprise learning, and outsourcing services.
With its headquarters in New York City and offices across North America, South America, Europe, the Middle East, and Asia, CGS is well-positioned to support its clients' most fundamental business activities on a global scale. Whether you are seeking to streamline your operations, enhance your workforce, or drive innovation in your industry, CGS has the expertise and experience to help you achieve your goals.
CGS was founded in 1984 by Phil Friedman in New York City as a provider of professional IT services with a team of just five people. Over time, the company experienced steady growth and expansion through organic growth and strategic acquisitions, establishing a strong presence in the U.S. and expanding its business internationally. After more than three decades of hard work and dedication, CGS has grown to over 7,500 employees spread across North America, Latin America, Europe, the Middle East, and Asia. Today, CGS provides a range of services including Business Applications, Enterprise Learning, and Outsourcing services to clients in 45 countries around the world.
CGS's client base spans a diverse range of industries, including fashion, apparel, healthcare, retail, financial services, hospitality, technology, and telecommunications, among others. This expansion and diversification of the company's client base reflect CGS's commitment to delivering comprehensive solutions that meet clients' complex, multi-dimensional needs and support their most fundamental business activities.
CGS's historical timeline demonstrates the company's evolution over the years, showcasing its many achievements and milestones, including significant acquisitions, global expansion, and industry recognition. Overall, CGS's history is a testament to the company's enduring commitment to delivering innovative solutions that help businesses thrive in an ever-changing marketplace.
CGS offers a wide range of services and solutions to help businesses across a variety of industries optimize their operations and drive growth. One of the company's flagship offerings is the BlueCherry® Enterprise Suite, which provides a comprehensive set of tools to manage key business processes, including ERP, PLM, Shop Floor Control, B2B eCommerce, Warehouse Management, and other essential modules. This suite is widely acknowledged as the industry standard by companies in the consumer lifestyle products industry manufacturing, wholesale, and retail markets.
CGS's Enterprise Learning division is another key component of the company's services, providing custom learning solutions to help clients scale their people, processes, and performance. These solutions range from interactive game-based eLearning to transformational technology rollouts and are designed to keep employees' business fundamentals strong in today's ever-changing corporate environment.
The Outsourcing division is another area of expertise for CGS, delivering scalable and flexible outsourcing solutions to industry-leading brands across a range of sectors. These solutions include traditional BPO, technical support, customer care, outbound telesales, channel enablement, and back-office support.
Phil Friedman is the Founder and CEO of CGS. He has a diverse background, having spent 12 years in various positions in the electronics industry before immigrating to the United States and settling in New York City. He holds degrees in Electrical Engineering, Economics, and Finance from his native country, as well as having studied Information Systems in the United States. Under Mr. Friedman's leadership, CGS has expanded its global reach, now operating in 52 countries across North America, South America, Europe, the Middle East, Africa, and Asia.
Throughout his career, Mr. Friedman has demonstrated his commitment to innovation, entrepreneurship, and leadership, and has been recognized for his contributions to the industry. He continues to lead CGS with a focus on providing comprehensive solutions that meet the complex needs of clients across a variety of industries.
CGS has a strong entrepreneurial philosophy that values speed, innovation, and customer relationships. The company recognizes that fundamental business processes and systems are not basic and require powerful solutions to strengthen its customers' business. CGS believes in partnering with its clients to provide comprehensive solutions that address their complex, multi-dimensional needs and support their most fundamental business activities.
The company's people are a core component of its success, and CGS recognizes the importance of well-resourced and nurtured customer relationships in building a global business. CGS is committed to aligning its objectives with its clients' needs and is dedicated to delivering innovative solutions that help develop and support the foundation for future growth. Overall, CGS's philosophy centers around entrepreneurship, customer focus, and a commitment to excellence in all aspects of its operations.
The working environment at CGS is characterized by openness, resourcefulness, and drive. The company values new and different ideas and approaches, which fosters a culture of creativity and innovation. CGS is also resourceful in dealing with new and challenging situations, encouraging employees to find practical and effective solutions to complex problems.
The company is driven to excel in all that it does, promoting a culture of continuous improvement and growth. CGS is committed to creating a dynamic and supportive working environment that empowers its employees to deliver high-quality solutions and services to its clients.
One of the biggest challenges faced by the company during its years of growth is the concern for cybersecurity. As the company expanded globally, it became increasingly vulnerable to cyber threats, and a breach could have a significant impact on its reputation. To overcome this challenge, the company established a capable team to manage its cybersecurity efforts globally and ensure that it stays ahead of potential threats. Another challenge faced by the company is managing people, especially as it expands into different cultures. Hiring the right people and providing them with the resources they need to deliver on customer commitments is crucial to the company's success. To overcome this challenge, the company has made it a top priority to hire the right people and invest in their professional development and well-being.
The company's philosophy of valuing speed over bureaucracy and innovation over the commonplace has helped it overcome various challenges during its growth. The company remains open to new and different ideas and approaches, resourceful in dealing with new and challenging situations, and driven to excel in all that it does. These values have allowed the company to maintain a leadership position in the industry and deliver end-to-end, award-winning solutions in 52 countries around the globe.
CGS plans to continue expanding its services to its global customer base despite the challenging business environment. The company intends to invest in infrastructure, hiring, and opening offices in new geographies to support its aggressive growth plans. Specifically, in the CX and Outsourcing division, CGS plans to open new offices in Latin America, Central Europe, and Asia.
CGS also sees TeamworkAR, a new product that enables remote collaboration through augmented reality, playing a dual role in the company's future. First, through strategic partnerships with companies such as Google, Meta, and Matterport, CGS anticipates continued adoption and real-world business impact across various industries. Second, TeamworkAR will support and expand the capabilities of all major divisions, especially in the Workforce Productivity & Corporate Learning business and the Customer Experience and Outsourcing business.