Google Assistant will not be as useful as it is expected to be this month as Google is sunsetting its Duplex on the Web service which allows customers to book tickets or make reservations through a streamlined Assistant-led interface that automatically integrates personal information from the user's Google account. Google on Search Console Help Web page said, "Duplex on the Web is deprecated, and will no longer be supported as of December, 2022. Any automation features enabled by Duplex on the Web will no longer be supported after this date.

Duplex on the Web is a technology that enables Google Assistant to automate certain user tasks for your site visitors."

“As we continue to improve the Duplex experience, we’re responding to the feedback we’ve heard from users and developers about how to make it even better,” a Google spokesperson told TechCrunch via email, adding that Duplex on the Web partners have been notified to help them prepare for the shutdown. “By the end of this year, we’ll turn down Duplex on the Web and fully focus on making AI advancements to the Duplex voice technology that helps people most every day.”

 

What is Duplex

According to Tech Church, "Google introduced Duplex on the Web, an outgrowth of its call-automating Duplex technology, during its 2019 Google I/O developer conference. To start, it was focused on a couple of narrow use cases, including opening a movie theater chain’s website to fill out all of the necessary information on a user’s behalf — pausing to prompt for choices like seats. But Duplex on the Web later expanded to passwords, helping users automatically change passwords exposed in a data breach, as well as assist with checkout for e-commerce retailers, flight check-in for airline sites and automatic discount finding."

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