In a landmark move that’s set to revolutionize how enterprises and Managed Service Providers (MSPs) approach networking, Juniper Networks has announced an extended collaboration with ServiceNow, merging their capabilities into a single, powerful AI-native platform. This integration marks a major leap in end-to-end automation, combining Juniper’s Mist™ AI-powered networking with ServiceNow’s Telecom Service Management, Inventory, and Sales & Order Management tools.

This joint solution is the first of its kind, bringing together cloud-native, fully programmable, and API-driven wired, wireless, and SD-WAN networks with a robust service management backbone. The goal? To drive unprecedented efficiencies, faster deployment, and smarter service delivery across the board.

Deutsche Telekom Sets the Benchmark

The real-world impact of this partnership is already in motion. Deutsche Telekom (DT), a global telecom giant, has integrated this joint solution into its Secure Networking for Enterprise managed services portfolio. With Juniper Mist’s AI and automation capabilities now embedded throughout its NetOps lifecycle, DT has drastically improved time-to-value for its customers.

This deep integration isn’t just about tools, it’s a competitive edge. By streamlining provisioning and deployment through automation, DT has carved out a unique selling proposition that distinguishes it from other managed service providers. It’s more than connectivity; it’s intelligent service delivery with a human touch, enabled by machines.

AI at the Core: From Day 0 to Day 2+

The integration spans all stages of network operations, from initial setup (Day 0), to deployment (Day 1), and ongoing optimization (Day 2+). Juniper’s AI-native insights from its wired, wireless, and WAN Assurance products now work seamlessly with ServiceNow’s automated onboarding, ticketing, resolution, and asset management capabilities.

This means fewer disruptions, faster rollouts, and lower operational costs. And because both platforms are open and programmable, the integration happened swiftly and cleanly, a testament to the engineering finesse behind both companies.

ServiceNow’s Own Transformation Tells the Story

This isn’t just theory. ServiceNow itself is a case study. By deploying Juniper Mist’s full-stack wired, wireless, and SD-WAN infrastructure, ServiceNow saw a 60% reduction in network costs, 90% fewer wireless issues, and 50% faster deployment. These figures translate to not only smoother operations but a significantly better employee experience, something every enterprise aims for.

Industry Leaders Weigh In

Niklas Horstmann, VP at Telekom Deutschland, called the solution “industry-leading,” praising its ability to ensure fast rollout and unmatched user experience.

Sunalini Sankhavaram from Juniper Networks emphasized how AI is now embedded at every stage of network operations, turning "complexity into simplicity.”

And Rohit Batra of ServiceNow highlighted how the integration helps MSPs automate processes, improve efficiency, and lower costs, ultimately delivering greater long-term value.

The Bigger Picture: A New Era of Networking

This collaboration isn’t just a product release. It’s a blueprint for the future. It demonstrates how AI and automation are no longer optional luxuries but critical enablers for digital transformation. For MSPs, it offers a way to scale faster, serve better, and differentiate in a crowded market. For enterprises, it promises better network health, reduced costs, and a more resilient digital backbone.

The combined Juniper-ServiceNow solution is now live and available via the ServiceNow Store, making it easier than ever for organizations to tap into the benefits of AI-native service delivery.

Final Thoughts

In a tech landscape increasingly driven by speed, automation, and AI, Juniper and ServiceNow are proving that synergy is the new strategy. By tightly integrating their strengths, they’re not just keeping up with the digital age, they’re helping others lead it.