Recognition at Mobile World Congress 2026

Telecommunications company ZTE and China Mobile have received a major industry honor at the 2026 Global Mobile Awards (GLOMO) which took place at Mobile World Congress 2026 in Barcelona. The companies received the "Open Gateway Challenge" award together with their technology partner JD.com for creating an AI-based Open Gateway solution.

The GLOMO Awards stand as one of the most esteemed awards in the international mobile communications sector. The awards showcase technological breakthroughs and collaborative efforts which drive mobile connectivity and digital service development throughout the globe.

AI-Powered Open Gateway Solution

The Open Gateway system, which has won multiple awards, uses artificial intelligence to enable developers to access telecom network capabilities through simpler methods of access. The solution utilizes ZTE's core network technology to deliver an API Exposure AI Agent which automates application connection processes with telecom network services.

The technology solves a persistent developer problem which requires developers to access complicated telecom application programming interfaces. Developers used to require extensive technical expertise for understanding network interface operations and network parameter functions. The AI-driven platform enables developers to request system functions through straightforward requests while the system manages all required API orchestration tasks behind the scenes.

Key Innovations Behind the Award

The Open Gateway solution includes several technical innovations designed to improve efficiency and developer access. These features include:

• Intent recognition: Developers can request services without understanding complicated interface parameters.
  
  
• Automated orchestration: A single request can trigger multiple API calls automatically.
  
  
• Cross-operator compatibility: The platform supports routing and adaptation across different telecom operators.
  
  
• Protocol expansion: The system enables easier extension of network capabilities for new applications.

These improvements help developers build services faster and allow telecom operators to deliver network capabilities more efficiently.

Improving Customer Service Through 5G

The project with JD.com aims to enhance customer service experiences through the deployment of 5G technology. The system uses Quality on Demand (QoD) capabilities of 5G and 5G-Advanced networks to deliver better network performance for designated applications.

The platform combines different communication channels which include messaging and voice and video and multimedia interactions to develop intelligent customer service solutions. The integration of these systems enables faster responses which leads to higher customer satisfaction in digital services.

Advancing the Open Gateway Ecosystem

The recognition demonstrates how Open Gateway technologies are becoming essential for telecom industry innovations. ZTE and China Mobile provide telecom network capabilities through their developer access program to enable companies to develop digital services for multiple sectors. Industry leaders view such initiatives as an important step toward building a broader ecosystem where telecom networks can support advanced digital applications powered by AI and next-generation connectivity.