A latest report finds that mental health apps have zero-to-no privacy protections for users than other categories of apps.

 

Privacy Standards of Mental Health Apps

 

A new analysis cites that as a category, mental health apps have worse privacy protections for users than other types of apps. The analysis was generated by researchers at Mozilla. The team also found that prayer apps also have poor privacy standards.

According to Jen Caltrider, the Mozilla *Privacy Not Included guide lead: “The vast majority of mental health and prayer apps are exceptionally creepy. They track, share, and capitalize on users’ most intimate personal thoughts and feelings, like moods, mental state, and biometric data.”

 

‘Privacy not Included’

 

In the latest iteration of the guide, the team analyzed 32 mental health apps, including some prayer apps. Of those apps, 29 were given a “privacy not included” warning label, indicating that the team had concerns about how the app managed user data. The apps are designed for sensitive issues like mental health conditions, yet collect large amounts of personal data under vague privacy policies, the team said in the statement.

Most apps also had poor security practices, letting users create accounts with weak passwords despite containing deeply personal information. The apps with the worst practices, according to Mozilla, are Better Help, Youper, Woebot, Better Stop Suicide, Pray.com, and Talkspace. The AI chatbot Woebot, for example, says it collects information about users from third parties and shares user information for advertising purposes. Therapy provider Talkspace collects user chat transcripts. The Mozilla team said in a statement that it reached out to the companies behind these apps to ask about their policies multiple times, but only three responded.

In-person, traditional mental health care can be hard for many people to find — most therapists have long waiting lists, and navigating insurance and costs can be a major barrier to care. The problem got worse during the COVID-19 pandemic when more and more people started to need care. Mental health apps sought to fill that void by making resources more accessible and readily available. But that access could come with a privacy tradeoff, the report shows.

 

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